1. INTRODUCTION
Last Updated: August 03, 2026
Welcome to Flexie (“we,” “our,” or “us”). Flexie is a platform that connects businesses (“Companies” or “Job Posters”) with local workers (“Flexers” or “Job Seekers”) for shifts and other work. These Terms of Service (“Terms”) govern your use of our platform, services, and website (the “Services”) and your relationship with Flexie Inc., a North Carolina corporation. We refer to users as “User,” “Company,” “Flexer,” “you,” or “your,” as appropriate.
We may update these Terms over time. The “Last Updated” date reflects the most recent change. For minor changes we will post the updated Terms on the website. For changes that materially affect your rights, we will notify you by email, through the Services, or by requiring you to review and accept the updated Terms before continuing. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
IMPORTANT NOTICE: READ THESE TERMS CAREFULLY. THESE TERMS INCLUDE BINDING ARBITRATION AND A CLASS ACTION WAIVER. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS IN THESE TERMS, PLEASE DO NOT USE THE SERVICES.
2. ELIGIBILITY
To use Flexie Shifts, you must:
Meet the minimum age required to work in your jurisdiction. Flexers who are minors may use the Services only in compliance with applicable youth-employment and child-labor laws, including any Youth Employment ID or parental or guardian consent those laws require.
Be at least 18 years old to act on behalf of a Company or organization, and have authority to bind that organization.
Comply with all applicable laws and regulations.
3. CONTENT
When you submit content through the Services, you grant Flexie a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform, and distribute that content, solely in connection with operating and providing the Services.
You are solely responsible for your content. You represent and warrant that you own it or have all rights necessary to grant this license, and that your content will not: (a) infringe a third party’s intellectual property or privacy rights; (b) violate any law or give rise to liability; (c) be fraudulent, false, or misleading; (d) be obscene or offensive; (e) promote discrimination, harassment, or hatred; (f) be violent or threatening; or (g) promote illegal or harmful activities.
4. FLEXIE INTELLECTUAL PROPERTY
The Services, including all Flexie content and its selection and arrangement, are the proprietary property of Flexie, its suppliers, and licensors, and are protected by United States and international intellectual property laws. You agree not to remove, alter, or obscure any proprietary notice in the Services.
5. SERVICES AND WORKER CLASSIFICATION
Flexie connects Flexers with Companies seeking to fill shifts or other work. Our role is limited to providing the platform that facilitates these connections and processing related payments.
Flexers are independent contractors. They are not employees of Flexie, and they are not employees of any Company unless and until that Company hires them as permanent staff. Nothing in these Terms creates an employment, agency, partnership, or joint-employer relationship between Flexie and any Flexer, or between Flexie and any Company, except as required by law. The Company directs the specific work performed at its location and is responsible for on-site conditions, supervision, and compliance with applicable labor, wage, hour, and safety laws. Flexie provides the platform and processes payments; Flexie does not supervise, schedule the manner of, or direct on-site work. Flexers are responsible for their own applicable taxes.
6. USER ACCOUNTS
Registration: you must create an account to access certain features and are responsible for the confidentiality of your credentials.
Accuracy: provide accurate, complete information and keep it current.
Prohibited uses: do not use another user’s account or share your credentials.
7. USER OBLIGATIONS
Flexers:
Accurately represent your skills, experience, and availability.
Fulfill commitments made to Companies.
Companies:
Provide accurate shift and job details, including pay rate and requirements.
Comply with applicable employment laws and regulations.
General Prohibitions:
Do not use the Services for unlawful purposes or engage in harassment, discrimination, or fraud.
8. FEES AND PAYMENTS
For Companies:
Access to the platform is free. There is no subscription and no per-shift fee. Companies pay the wages for shifts worked at their posted pay rate, permanent conversion fees as set out in the Master Services Agreement, and any optional services they select. Companies may also purchase prepaid hiring credits in advance. Fees are disclosed before purchase and are subject to change on notice.
For Flexers:
Flexers pay a platform fee on shifts worked and occupational accident insurance (OAI). Instant pay is available for an optional fee. Background checks, where required, may carry a fee. All fees are disclosed in the app and are subject to change. Flexie may facilitate payments but is not a party to the underlying work relationship between a Flexer and a Company.
Shift Cancellation and Send-Home Protection
Flexers are protected from lost income caused by last-minute cancellations. If a Company cancels a shift within 8 hours of its scheduled start, the Flexer is paid 50% of the shift total (scheduled hours multiplied by the posted rate). If a Flexer reports for a shift and is sent home, the Flexer is paid 100% of the shift total. No payment is owed if the Flexer is a no-show (fails to check in within 60 minutes of the scheduled start without contacting the Company or Flexie) or engages in substantiated serious misconduct at the job site. These protections mirror the Master Services Agreement between Flexie and Companies.
Dispute Process:
Disputes regarding shift completion or payment must be reported to Flexie within 3 business days of the shift. After that period, related payments are processed as final. This window is intended to align with the shift approval and finalization timeline and with the Master Services Agreement.
9. FLEXIE MESSAGING CAMPAIGNS
Where you opt in, Flexers and Companies receive marketing emails, SMS, push notifications, and in-app notifications from Flexie. Message frequency may vary.
SMS Messages
You may opt out at any time by replying STOP or using the opt-out option in the message. We will send a final confirmation SMS, after which you will no longer receive marketing SMS from us.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply.
For help, contact support@goflexie.com.
10. OCCUPATIONAL ACCIDENTAL INSURANCE (OAI)
For Flexers’ protection and to protect partner companies from liability of injuries during a shift, Flexers are automatically opted into receiving occupational accidental insurance (OAI) coverage. Flexers who elect to opt out of the OAI coverage must provide proof of equivalent OAI coverage to perform shifts on the platform.
11. YOUR LICENSE TO USE FLEXIE
Subject to your compliance with these Terms, Flexie grants you a personal, worldwide, royalty-free, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for their intended use. You may not reverse engineer, decompile, or disassemble the Services, or access or copy content through automated means such as scraping, spiders, robots, or crawlers, except as permitted by applicable law.
12. LIMITS AND TERMINATION
Flexie may limit, restrict, suspend, or terminate your access if it believes you may be in breach of these Terms, and may change or discontinue Services at any time. These Terms are effective until terminated. The following provisions survive termination: Services and Worker Classification, Shift Cancellation, Disputes, Indemnification, Binding Arbitration, Class Action Waiver, Limitation of Liability, and Miscellaneous Terms, along with any provision intended by its nature to survive.
13. THIRD-PARTY INTELLECTUAL PROPERTY
Non-Flexie trademarks, product names, and logos are the property of their owners. The Services may contain third-party materials provided for reference only, which do not imply endorsement and may be subject to their own terms and privacy policies.
14. MONITORING OF SERVICES
Flexie has no obligation to monitor the Services but may do so and may disclose information as necessary to satisfy any law, regulation, or governmental request, to operate the Services, or to protect Flexie or its users.
15. AVAILABILITY
The Services are not intended for use where such use would be contrary to law. No solicitation is made in jurisdictions where the Services are prohibited.
16. GOVERNING LAW AND DISPUTE RESOLUTION
Governing Law
The laws of the State of North Carolina govern these Terms and any claim between you and us, without regard to conflict-of-law provisions.
Binding Arbitration
YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, THE PRIVACY POLICY, YOUR ACCESS TO OR USE OF THE SERVICES OR THE PROPERTIES OR ANY RELATIONSHIP BETWEEN US (ANY OF THESE, A “DISPUTE”) WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.
The arbitration will be conducted by the American Arbitration Association (AAA) under its then-applicable rules, including (as appropriate) its Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at http://www.adr.org/. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. The arbitration shall be conducted in the English language by a single, independent, and neutral arbitrator. For any hearing conducted in person as part of the arbitration, you agree that the hearing will be conducted in Mecklenburg County, North Carolina. The decision of the arbitrator shall be final and binding. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
You may decline this agreement to arbitrate so long as you contact us at support@goflexie.com within thirty (30) days of first accepting these Terms and stating that you decline this arbitration agreement.
17. CLASS ACTION WAIVER
ANY DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. IN NO INSTANCE WILL ANY DISPUTE BE RESOLVED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IN NO INSTANCE WILL ANY DISPUTE BE RESOLVED IN A CLASS ARBITRATION, CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER CONSOLIDATED ARBITRATION. YOUR ACCESS AND CONTINUED USE OF THE SERVICES SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN COURTS OF COMPETENT JURISDICTION LOCATED IN MECKLENBURG COUNTY, NORTH CAROLINA. YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS AND WAIVE ANY OBJECTION ON THE GROUNDS OF VENUE, FORUM NON-CONVENIENS OR ANY SIMILAR GROUNDS WITH RESPECT TO ANY SUCH PROCEEDING.
Notwithstanding anything to the contrary, you and Flexie may seek injunctive relief and any other equitable remedies from any court of competent jurisdiction to protect intellectual property rights, whether in aid of, pending or independently of the resolution of any Dispute pursuant to the arbitration procedures set forth above.
18. DISCLAIMERS
Flexie Services “AS-IS”
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEXIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
19. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER FLEXIE NOR ANY PARTY INVOLVED IN THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA; SERVICE INTERRUPTION OR SYSTEM FAILURE; THE COST OF SUBSTITUTE SERVICES; PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS; THE USE OF OR INABILITY TO USE THE SERVICES; OR ANY INTERACTIONS WITH OTHER USERS.
20. INDEMNIFICATION
You agree to release, defend, indemnify, and hold harmless Flexie and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of your use of the Services or your violation of these Terms.
21. MISCELLANEOUS TERMS
These Terms may be assigned by you only with Flexie’s prior written consent, and by Flexie without restriction. They constitute the entire agreement between you and Flexie concerning the Services and supersede prior communications. If any provision is held invalid, it will be limited or eliminated to the minimum extent necessary and the remainder will remain in effect. Flexie’s failure to enforce any provision is not a waiver. New features are subject to these Terms. These Terms create no third-party rights except as expressly stated.
22. SHARING OF AGGREGATED DATA
We may share aggregated or anonymized data for research, reporting, and analytics. Such data cannot reasonably be linked back to any individual.
23. INFORMATION CHOICES AND CHANGES
Our marketing emails explain how to opt out. If you opt out, we may still send non-marketing emails about your account and our dealings with you.
24. DELETING YOUR ACCOUNT
You may delete your Account at any time. We will delete the data you submitted during onboarding, subject to information we must retain by law. If you return later, you will need to re-enter your information.
25. THIRD-PARTY SITES AND LINKS
The Services may link to third-party sites. Flexie is not responsible for their privacy practices, and we encourage you to review their policies before sharing information.
26. DO NOT TRACK
We are currently unable to recognize or honor Do Not Track (DNT) signals.
27. COOKIES AND SIMILAR TECHNOLOGY
We may use cookies and similar technologies such as web beacons to operate and improve the Services. You can change your browser settings to refuse cookies, though some functionality may be affected.
28. PROTECTING YOUR INFORMATION
We maintain commercially reasonable security measures. No method of storing or transmitting information is completely secure, so we cannot guarantee absolute security.
29. MINORS AND YOUTH EMPLOYMENT
Flexers who are minors may use the Services only in compliance with applicable youth-employment and child-labor laws and any required parental or guardian consent and Youth Employment ID. The minimum age and related requirements are as stated in Section 2 and must be consistent across these Terms and the Privacy Policy.
30. ACKNOWLEDGEMENT
By using the Services, you acknowledge that you have read, understood, and agree to these Terms.
31. HOW TO CONTACT US
Questions about these Terms can be sent to support@goflexie.com.
